Help

Technical Difficulties?

If you're having technical difficulties, please contact Sandi Doucette at (413) 733-3126 or email sdoucette@hbrawm.com

Course-Related Issues?

If you're having course-related issues or if you would like to contact an instructor, please contact Sandi Doucette at (413) 733-3126 or sdoucette@hbrawm.com

Checkout or Payment Problems?

If you are having issues with checkout or payment, please email customer service manager Martha Greene


Frequently Asked Questions

What are the technology requirements for accessing courses?

Courses can be accessed on all major browsers and devices, including desktop computers, tablets, and mobile phones. Compatible devices include PC and Mac computers, and iOs and Android tablets and phones. Supported browsers include Microsoft Edge, Google Chrome, Safari, and Firefox.

What are the license requirements for Construction Supervisors?

A qualifying licensee must provide proof of completion of required hours of continuing education per two year license cycle in the appropriate category in which the construction supervisor is licensed.
  • Unrestricted Construction Supervisors License - 12 Hours Required
  • Restricted Construction Supervisors License (One & Two-Family Dwellings) - 10 Hours Required
  • Specialty Construction Supervisors License - 6 Hours Required (Exception - Building officials who are certified and in good standing in accordance with Section R7 are exempt from Section R5.4.)
For more information, visit the License Requirements page.

Where can I look up my license type?

You can look up your license type at http://www.mass.gov/eopss/agencies/dps/dps-license-lookup.html

How long can I access the courses I purchase?

On-line course access is cumulative. A single on-line course is accessible for 30 days from the date of purchase. When two on-line courses are purchased at the same time, both are accessible for 60 days total and when 3 on-line courses are purchased at the same, all are accessible for 90 days.

What if my course access period ends?

If your course access period has ended, and you need to complete the course or you wish to re-take the same course in a different licensing cycle, please contact Martha Green at mgreene@mindedge.com so you can purchase it again.

Can I take the same continuing education class twice and still get credit for it?

You cannot enroll and complete the same class more than once in the same licensing cycle. You may take it again in a different licensing cycle.

I missed my renewal date and my license expired, what should I do and who should I contact?

Licenses must be renewed every two years.  For an additional fee, licenses can be renewed. There is a one year grace period to renew licenses after expiration.  For questions about license applications contact:

State of Massachusetts
Board of Building Regulations and Standards
 One Ashburton Place, Room 1301
Boston, MA 02108
Phone: 617.727.3200
Web site: www.mass.gov/dps

How do I keep track of my professional development requirements?

As a professional, you are responsible for keeping track of all courses related to your licensure. While this website includes a history of all online courses you've purchased, it does not track any classroom courses or other continuing education related to your licensure.

What do courses cost?

Each course is $39. Customers receive a discount of $6 per course if purchasing 3 or more courses.

How do I know when I need to complete my continued education for my Massachusetts license?

You need to complete your continuing education every two years. Renewal dates are based on your birthdate.

Massachusetts has quite a few amendments to the Building Codes. Are these amendments covered in your courses?

Yes. Our instructors update their courses regularly to reflect all current building codes (and associated codes).

How do I reset my password?

To reset your password, click the "User Login" link in the main menu, and then click "Request New Password." Enter your email address or username to have a new password emailed to you. Alternatively, you can visit https://hbrama.education/user/password to request a new password.

What is the refund policy?

If you need to drop/cancel a course that has been paid for, you may request a 100% refund up to 5 days from the purchase date. No refunds will be issued after 5 days from the purchase date. A refund is contingent upon you completing less than 10% of the course content. If more than 10% of the course has been completed, no refund will be issued.

To request a refund contact Martha Greene at mgreene@mindedge.com